Device Protection Plans

SAFEWARE+

MOST POPULAR!

Requires manufacturer 3-year protection + 4th year add on*
Covers deductibles (see deductibles listed below) and incident fees during manufacturers’ warranty
$0 DEDUCTIBLE
*3rd year add on if iPad® or other tablet has only 2 year manufacturers’ warranty

MICROSOFT COMPLETE FOR BUSINESS

Business Class warranty, exclusively available at 12th Man Technology
Covers manufacturer defects and accidental damage coverage protects your device against accidents including cracked screens, spills and power surges*
Includes Battery Defects
$0 Deductible
*Limit 2 accidental damage incidents

APPLECARE+

3 year protection plan
24/7 priority access to Apple® experts for technical support
Accidental damage coverage
Includes Accessories purchased with device and batteries
Apple® certified service and support coverage
$99-$299 DEDUCTIBLE*
*Deductible dependent on damage incurred

DELL PROSUPPORT PLUS

Dell’s most comprehensive protection plan
24/7 US-based hardware and software support
Accidental damage coverage
$0 DEDUCTIBLE
Limit: 1 incident every 12 months

SAFEWARE

Covers manufacturer defects and accidental damage*
$0 DEDUCTIBLE

*Coverage available on select devices and is limited to the amount paid for the device

IMMEDIATE OPENING

Job Title: Technician

Location: 501 Graham Rd, South College Station

Job Type: Full-Time

About Us: We are the certified repair partner for Apple, Dell, Microsoft Surface, Acer and Lenovo, part of the 12th Man Technology campus computer store in the MSC. We deliver top-notch repair and technical services to students, faculty/staff, and the local community. We provide in- and out-of-warranty repairs using certified technicians and genuine parts. We are committed to solving our customers’ tech problems efficiently and effectively.

Job Description: We are seeking a motivated and detail-oriented Technician to join our team. The ideal candidate will be responsible for diagnosing and repairing a variety of computer hardware and software issues. This role is perfect for someone who is passionate about technology and eager to learn and grow in a supportive environment.

Key Responsibilities:

Diagnose and repair hardware and software issues for Apple, Dell, Microsoft Surface, Acer and Lenovo devices.
Produce detailed documentation on all actions taken regarding each device
Provide excellent customer service by communicating effectively regarding repair needs and the status of devices.
Assist with the setup and configuration of new devices.
Stay up-to-date with the latest technology trends and repair techniques.

Qualifications:

High school diploma or equivalent; associate degree in a related field is a plus.
Certification in Apple, Dell, Microsoft Surface, and Lenovo, or the ability to attain these certifications within the first 60 days of employment.
Basic understanding of computer hardware and software.
Strong problem-solving skills and attention to detail.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Willingness to learn and adapt to new technologies and repair methods.

Benefits:

Hourly pay and company benefits including Paid Time Off (PTO), healthcare, retirement plan
Opportunities for professional development and certification.
Friendly and supportive work environment.
Access to the latest technology and tools.

How to Apply: Interested candidates should submit their resume and a cover letter detailing their qualifications and interest in the position to HR@12thManTechnology.com

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