Tech Support

IMMEDIATE OPENING

Job Title:  Technician

Location: 501 Graham Rd, South College Station

Job Type: Full-Time

About Us: We are the certified repair partner for Apple, Dell, Microsoft Surface, Acer and Lenovo, part of the 12th Man Technology campus computer store in the MSC.  We deliver top-notch repair and technical services to students, faculty/staff, and the local community. We provide in- and out-of-warranty repairs using certified technicians and genuine parts.  We are committed to solving our customers’ tech problems efficiently and effectively.

Job Description: We are seeking a motivated and detail-oriented Technician to join our team. The ideal candidate will be responsible for diagnosing and repairing a variety of computer hardware and software issues. This role is perfect for someone who is passionate about technology and eager to learn and grow in a supportive environment.

Key Responsibilities:

• Diagnose and repair hardware and software issues for Apple, Dell, Microsoft Surface, Acer and Lenovo devices.
• Produce detailed documentation on all actions taken regarding each device
• Provide excellent customer service by communicating effectively regarding repair needs and the status of devices.
• Assist with the setup and configuration of new devices.
• Stay up-to-date with the latest technology trends and repair techniques.

Qualifications:

• High school diploma or equivalent; associate degree in a related field is a plus.
• Certification in Apple, Dell, Microsoft Surface, and Lenovo, or the ability to attain these certifications within the first 60 days of employment.
• Basic understanding of computer hardware and software.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and repair methods.

Benefits:

• Hourly pay and company benefits including Paid Time Off (PTO), healthcare, retirement plan
• Opportunities for professional development and certification.
• Friendly and supportive work environment.
• Access to the latest technology and tools.

How to Apply: Interested candidates should submit their resume and a cover letter detailing their qualifications and interest in the position to HR@12thManTechnology.com